OUR HISTORY
The CSS USA Story: Growth Through Quality, Service and Value
CSS USA is the end product of over 35 years’ experience in the protective services industry. Through the uncompromising application of their shared values like providing the very highest quality of service, personalized customer service, and value; CSS USA founders Christopher Frain and Andrew Shaffer have built today’s CSS into a dynamic, service-driven entity unlike any others in the markets the Company serves.
One of the Country’s fastest growing security services providers, CSS USA continues to expand its high-quality service model across the nation, one market and one customer at a time. Today, customers in Michigan, Ohio, Kentucky, Tennessee, Florida, Texas and Louisiana are the recipients of our “home town” brand of quality security services and personal customer care.
For the past 15 years, the founders and their stable management team of seasoned security industry veterans have remained focused on growing a quality, national company by exceeding customer requirements and expectations in every regard. Our class-A client list, repeat customers across multiple markets, and long-term customer relationships serve as glowing testaments to the superiority of the CSS USA model.
OUR VISION
Flexibility & Options
We believe that future success in the contract security industry belongs to those that best understand the needs of their customers, and have the resources and will to meet them! We believe that three (3) basic capabilities will be, and are, essential:
| 1. Global Service Support |
| As more and more American companies expand or outsource their manufacturing, sales, back room support, and research functions into other countries around the world, they need to be in partnership with a security provider that has the capability to assist with, and support, their global security operational needs. |
| 2. One Source Support |
| As more and more American companies “right-size” causing Security Directors to face expanding responsibilities and workloads, those security professionals of any title will need to work with a security provider that can sift through the barrage of potential security project vendors, and either do it all, or, manage projects for them through to completion. |
| 3. Targeted Quality |
| Every American company has been forced to examine their overhead expenditures and operational efficiency capabilities. More expensive security services don’t always equate to better quality services. You don’t always get what you pay for. Our philosophy is to provide you with the products and services you need AND can afford. Our goal is to ensure that you receive the maximum value for your security spend, whatever that may be. |
MISSION STATEMENT
We are the provider of choice for quality driven companies.
We have established ourselves in our markets as the one trusted source for total security solutions. We are valued by our employees; respected within our local communities; feared by our competitors.
OPERATING PRINCIPLES
| One Customer: Treat each customer as if they were the only customer we have |
| CSS USA recognizes, and lives, the principle that the only needs that matter, are those of our customers at any given moment. We have embraced concepts of quality, flexibility and customer service that “major” companies have long since abandoned for the sake of being bigger. Yet, we are stronger than most local companies that lack the depth in resources to provide a total security approach. |
| One Employee: We hire our employees for life |
| Our employees are our most important asset. We constantly strive to be the company with the proper work environments, support mechanisms, and compensation structure that allow all of our employees to see employment with Corporate Security Solutions as a long-term, professional career. |
| One Dollar: We strive to earn a fair and reasonable return on investment |
| All of our expenditures are evaluated as investments in our customers’ security program needs. This includes our most valuable asset, our employees. Every penny of our billing rate is tied to service delivery, directly or indirectly, with a modest, fair, and reasonable return for the company. |
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